It has come to my attention that savvy consumers view 5-star reviews on Amazon with suspicion. Not reviews of vacuum cleaners or cameras, mind you. But book reviews? Nowadays, a 5-star review of a book you’ve never heard of is (I am told) assumed to be a plant.
In a world where anyone can publish and anyone can review, it’s expected that authors are, naturally, bludgeoning their friends and relations into posting rave reviews on Amazon. And they do! The abuse of Amazon’s customer review system by hyperactive, anxious authors, desperate to compete in an ocean of content where most books sink without a ripple, is so well-known that the trick is no longer effective. (Is it fair to call it a “trick”-? Aw, heck. For purposes of this blog post, let’s call it a trick.)
The problem is, sometimes a 5-star review of a book you have otherwise never heard of is genuine. The reader not only read the book, but loved it. How is a would-be book buyer to discern the difference between puffery and honest enthusiasm?
Do you, Gentle Reader, have a system of weighing customer reviews that winnows the wheat from the chaff? If you do, please share it with us.
In the interest of full disclosure, I will tell you that WICKED COOL received a 1-star review last week. This is always painful to an author — but it doesn’t, you know, ruin your life or anything. Your voice is not going to connect with everyone. Some people can’t stand Shakespeare. That doesn’t mean Shakespeare sucks. I don’t care who you are, or how well you write, some readers are not going to “get” you. That’s just the way it is in this business. I am grateful that my 5-star reviews outnumber my 1-star reviews, but this was certainly not the first 1-star review I have received. Just the first for this book.
What gave me pause this time around was that a Facebook friend clued me in to The Awful Truth: ALL my other reviews were 5-star reviews. So when the 1-star review popped up, in a lot of people’s minds it instantly negated all seven of the other reviews. (And, apparently, the professionals quoted under “Editorial Reviews.”) The experienced Amazon consumer would, based on the picture currently presented, assume that all seven of the 5-star reviews were posted by my mother. And the 1-star review was the only “honest” review.
Wow. What a catastrophe.
I am hereby going on the record and coming clean about those eight WICKED COOL reviews. I am personally acquainted with one, but only one, of the people who posted a 5-star review. Three more, however, are very kind and interested internet friends. So four of the really good reviews you can, perhaps, dismiss. (If you must.) The other three? I have no idea who those people are.
I also have no idea who the 1-star reviewer is, unfortunately.
I’ll tell you why I care: 9 times out of 10, I choose the books I buy based on customer reviews. So the idea that people are going to dismiss ALL the good reviews of WICKED COOL and only believe the bad is turning me pale.